Returns & Exchanges
At Lorena Canals, we want you to be completely satisfied with your home decor; if your washable rug or accessory isn't perfect, you can return it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all labels and tags are attached to maintain the quality of the handmade textile.
Affix Shipping Label
Download and print the prepaid shipping label provided through the portal and securely attach it to the outside of your box.
Drop Off and Refund
Hand over your package to the designated carrier; once we receive and inspect the items at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing