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Returns & Exchanges

At Lorena Canals, we want you to be completely satisfied with your home decor; if your washable rug or accessory isn't perfect, you can return it within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all labels and tags are attached to maintain the quality of the handmade textile.

3

Affix Shipping Label

Download and print the prepaid shipping label provided through the portal and securely attach it to the outside of your box.

4

Drop Off and Refund

Hand over your package to the designated carrier; once we receive and inspect the items at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing